EXPRESS/RUSH ORDERS:

Available! Just ask. Subject to a $5 Rush Fee, and exact shipping cost quoted.


SIZING DETAILS:

Specific sizing is listed on each item page, but our overall summary of sizing can be found here: https://lord-lady.com/pages/size-guide

GIFT WRAPPING AND PACKAGING:

Gift wrapping is available, and we are happy to include a hand-written gift note for you too! There is a small fee for this service, just to cover materials.

Our cuff links and most of our jewelry ships in our branded turquoise gift boxes. Other items are packaged simply in gift tissue to reduce waste, and lower our environmental impact.

WHOLESALE AVAILABILITY:

Please email us with your shop name and location at resale@lord-lady.com, and we'll send you more information! We do offer zip code exclusivity if desired, contingent upon agreeing to a minimum stock-on-hand amount.

CUSTOM AND PERSONALIZED ORDERS:

Currently open! We offer custom ties and bow ties for weddings, and custom hand-embroidered handkerchiefs that make wonderful bridesmaid gifts and special-occasion gifts. We also offer personalization options for hand-embroidering the inner triangle of our mens neckties.

Please let us know how we can be of assistance in creating your bespoke, heirloom piece!

CARE INSTRUCTIONS:

As with any product, the lifespan depends upon the care it is given. Our products require minimal care, but following the guidelines below will help you to enjoy your products for years-to-come, as they were intended to be.

Fabric Items: Dry clean only. Iron with a little steam when needed.

Jewelry items: Polish with a soft cloth. We don't recommend using commercial jewelry cleaners. It is not recommended to wear jewelry while sleeping or in the shower/swimming. Please put jewelry on AFTER applying hairsprays, cosmetics, lotions, and other chemicals to prevent your jewelry from becoming dull due to contact with these items.

DO YOU ACCEPT RETURNS OR EXCHANGES?

Refunds and exchanges are allowed before an item ships. Every effort is made to accurately represent each item with both words and pictures. If you have any problem with your item upon receipt, please let us know! We want you to be completely satisfied with your handmade purchase.
If you are questioning the color of a tie, complimentary swatches are available for most in-stock fabric items, so you can make sure it matches before purchase. Every computer screen is different, and we understand that it can be hard to tell if something will match with only online photos to go by.

DO YOU HAVE A STORE?

We don't have a brick-and-mortar store yet, but please visit our stockists to see our house-brand items in person.

 

DO YOU WORK WITH BLOGGERS, PUBLICATIONS, ETC.?

We have to be very selective, but would love to hear about your project! Just get in touch.

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